What a week. I was actually going to write something for the blog last night, but couldn’t. I opened it and sat there and stared at it for a while, then closed it. I worked 58 hours last week and paid for it this weekend. Monday I was burnt out and under the weather. I had to call off sick from work and then spent the entire day sleeping with a head cold. I came into work yesterday, managed to sort through all the stuff that had stacked up from Monday, and then went home last night and couldn’t sleep because one of the work related things was stuck in my mind. I have got to filter through it and decide what my response is going to be.
Work is tough, again, the fall out of incompetent management. We are running as fast as we can in all different directions, with no one in control. There are days when I literally don’t know what I am supposed to be doing because I’ve been pushed and pulled in so many directions. One of the things that I’ve been struggling with lately is our daily customer service load. We are split between two primary tasks - task one is our project work and task two is our customer service work.
Our management simply fails to understand the degree to which the customer service work - one customer at a time, one issue at a time - eats into the hours. Last week, when I was filling in for my boss and worked the 58 hours almost all of it was customer service work, answering specific inquiries and responding to specific issues. The end result is I am, once again, very far behind in my project work - and still not caught up on all the customer issues that came in. I am purely and simply burnt out. I am taking protective measures this week - I am only working my scheduled hours and I am not going to work at all during the weekend. I may need to continue that into next week in an attempt to get some semblance of normalcy back. It is rough to be this burnt out and one of the worst parts is, due to our crisis in leadership, there is no way out that I can see. It is terribly frustrating!